Learning Outcomes for the Study Units:

Introduction to Information Security Incident Management

• Understand the fundamental principles and importance of information security incident management.
• Appreciate the significance of proactive incident management in protecting organizational assets and minimizing risks.

Key Concepts and Terminology

• Gain familiarity with essential concepts and terminology related to information security incident management, including incidents, events, response, recovery, and lessons learned.
• Develop a solid understanding of the language and principles underlying incident management practices.

ISO/IEC 27035 Framework

• Understand the structure, scope, and requirements of the ISO/IEC 27035 standard.
• Gain proficiency in applying the guidelines and best practices outlined in ISO/IEC 27035 to manage security incidents effectively.

Incident Management Processes

• Learn about the incident management lifecycle, including incident detection, analysis, response, containment, eradication, recovery, and lessons learned.
• Develop skills in implementing incident management processes and procedures to ensure a coordinated and effective response to security incidents.

Incident Classification and Prioritization

• Acquire knowledge of incident classification criteria and factors for prioritizing incidents based on severity, impact, and urgency.
• Learn to classify and prioritize incidents effectively to allocate resources and respond to incidents in a timely manner.

Incident Handling Procedures

• Understand the importance of establishing and implementing incident handling procedures and protocols.
• Develop proficiency in following predefined incident handling procedures to ensure consistency and effectiveness in incident response activities.

Incident Reporting and Communication

• Learn to prepare clear and concise incident reports and communications for various stakeholders, including internal teams, management, customers, and regulatory authorities.
• Understand the importance of timely and accurate incident reporting and communication in facilitating effective incident response and management.

Incident Management Tools and Technologies

• Explore the use of incident management tools, technologies, and automation to streamline incident detection, analysis, and response processes.
• Gain practical experience in utilizing incident management tools and technologies to enhance incident response capabilities.

Incident Management Best Practices

• Gain insights into industry best practices and guidelines for effective incident management.
• Learn from real-world examples and case studies to understand successful incident management strategies and techniques.

Continuous Improvement

• Understand the importance of continual improvement in enhancing incident management capabilities.
• Identify opportunities for improvement and implement corrective actions to optimize incident management processes and procedures over time.